How best-in-class CDI transforms hospital and patient outcomes
Mel shares a story from early in her career when CDI’s main purpose was focused on helping hospitals receive accurate reimbursement and improve revenue. Despite this, she quickly saw that by improving their documentation for this purpose, they were also able to help the hospital hire a much-needed specialist, which in turn helped patients.
22:24 “Can we expand that excellence very effectively and successfully into the outpatient arena, into the surgical centers, into the oncology specialties, stand-alone hospitals, is it always going to span to our large academic facilities? That excellence should permeate no matter who the client is or what the facility is.”
Best-in-class CDI is about building on the facility’s current infrastructure and supporting the current staff with the resources and education they need. When this happens, accuracy, outcomes, and patient care are impacted.