Epic Clinical Service Desk - Real Time Expertise

Real-time expertise when your care teams need it most

A physician’s primary responsibility is caring for patients and faster turnaround times require them to access patient information outside of standard working hours. Empower them with highly skilled, workflow-centric assistance to effectively utilize the extensive features available within Epic’s EHR—in real-time and with first call resolution.

Improving physicians’ workflow and patient care

A physician’s ability to focus on patient care is of the utmost importance. Providing CSD expertise and real-time support to customers can ensure physicians and care team members have what they need to do their best work and deliver the best possible care to patients and the community.

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Infographic: Reach the full potential of your EHR

Learn how you can maximize your IT investment and experience continued success for your clinical staff and patients-throughout your EHR journey.

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Service and support when and where you need it

Respond to your care teams “how to” questions

Features & benefits

Enhance the support experience

Why Nuance

With a team of practicing physicians at the heart of Nuance EHR Services, your clinical and nonclinical staff can take advantage of our deep, real-world understanding of how to use Epic in both acute and ambulatory settings.
Let our experts partner with you.

On-demand webinar

Drive EHR success by supporting clinicians
and patients

View the on-demand webinar featuring Stephanie Lahr, MD, CIO and CMIO of Regional Health to hear about the solutions used to support clinicians’ EHR questions and patients' use of the patient portal.

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Video testimonial

Nuance’s Epic Clinical Service Desk advances EHR adoption

Stephanie Lahr, MD, CHCIO, CIO, and CMIO at Regional Health, shares how Nuance’s Epic Clinical Service Desk provides consistent, real-time support for physicians’ how-to questions for Epic EHR and Nuance solutions.

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More than a technology partner

Attaining value from your Epic EHR and Nuance solutions requires more than implementing leading technologies – it takes the right people with the right skill set to help your investments and care team thrive.

Learn how our EHR Services and solutions drive transformation as your journey with Epic’s EHR evolves.

Career opportunities

Join our team

Are you passionate about providing integrated EHR service delivery? If you are ready to join a dynamic team and value delivering excellent customer satisfaction and outcomes, look at what Nuance has to offer.

Contact us to transform the way clinicians interact
with Epic EHR.