Epic MyChart Service Desk

Connect your patients to quality support and help on their time

Patients are taking a more active role in their healthcare. Epic MyChart is an excellent first step toward empowering them with their ability to use it—and your readiness to help.

Give your patients a positive first impression

Patients are a critical part of the overall care team, and they require both access to and the ability to navigate medical records in order to advocate for themselves effectively. Save your patients time and promote your reputation as a responsive care provider with an investment in Epic MyChart Service Desk and ensure support is always available to them. You make your patients’ health a priority—make sure their experience with Epic MyChart is no different.

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Infographic: Reach the full potential of your EHR

Learn how you can maximize your IT investment and experience continued success for your clinical staff and patients-throughout your EHR journey.

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Improve patient engagement

Respond to your patients’ needs effectively the first time

Features & benefits

Enhance the patient support experience

Video testimonial

Nuance’s Epic MyChart Service Desk improves patient engagement

Stephanie Lahr, MD, CHCIO, CIO, and CMIO at Regional Health explains how Nuance’s Epic MyChart Service Desk provides real-time support for patients’ ‘how-to’ questions. She shares how positive patient feedback has impacted the organization and its decision to maintain the service indefinitely.

Why Nuance

With a team of practicing physicians at the heart of Nuance EHR Services, your clinical and nonclinical staff can take advantage of our deep, real-world understanding of how to use Epic in both acute and ambulatory settings.
Let our experts partner with you.

Career opportunities

Join our team

Are you passionate about providing integrated EHR service delivery? If you are ready to join a dynamic team and value delivering excellent customer satisfaction and outcomes, look at what Nuance has to offer.

More than a technology partner

Attaining value from your Epic EHR and Nuance solutions requires more than implementing leading technologies – it takes the right people with the right skills to help your investments and care team thrive.

Learn how our EHR Services and solutions drive transformation as your journey with Epic’s EHR evolves.

Contact us to transform the way patients interact with
Epic MyChart.