Increase security while improving ease of access
Most fraud prevention strategies add friction to customer experiences or employee workflows and rely on low‑fidelity signals, complex rules, or reactionary analysis.
Intelligent anti‑fraud solutions from Nuance raise the barrier against fraudsters while lowering it for legitimate customers and employees by focusing on the person behind every interaction.
Customer outcomes
Increase security against fraudsters without compromising ease of access for legitimate customers.
$2B
Fraud prevented every year
300%
ROI from reduced financial losses due to fraud
99%
Authentication rates
95%
Shorter fraud detection delays
Learn more about voice biometrics
Discover how voice biometrics can take the aggravation out of authentication and help organizations verify the actual person behind the interaction based on the sound of their voice in seconds.
Articles
Nuance unlocks Gatekeeper to authenticate text communication
Organizations that conduct business online, must tread a fine line between authenticating users and interfering with the customer experience. Read how Nuance Gatekeeper, a cloud‑based biometric security solution, streamlines authentication while detecting and stopping fraudsters wherever they engage, including live chat.
Industries leading the way in conversational AI
Wings Financial Credit Union uses conversational AI to authenticate members. Learn how the company deployed Nuance Gatekeeper to ensure member accounts are more secure.
Featured resources
Fight fraud and streamline CX in every channel
Learn how biometric security can help you keep every engagement secure.
Preventing fraud in digital messaging
Explore how conversational biometrics help fight the rising tide of fraud.
Two‑factor authentication is broken. Let’s fix it.
Learn why SMS one‑time passcodes are putting your customers at risk and how biometric authentication can solve the problem.
Exceptional fraud prevention, exceptional outcomes
See how Nuance Gatekeeper’s industry‑leading biometric authentication and fraud prevention outshines competitors.
Nuance is part of the Microsoft Digital Contact Center Platform
Explore our comprehensive yet flexible solution designed to deliver seamless customer journeys.
Learn moreAnalyst reports
Why analysts rank Nuance so highly
Learn why independent analysts consistently rank our biometric authentication technologies as industry‑leading solutions.
Opus research 2022 intelligent authentication and fraud prevention intelliview
Learn why Nuance was named the market Leader in biometrics technology by Opus Research in its annual assessment of the market landscape.
Opus research How to thwart fast changing fraud workflows
See how you can defend against fraud by applying both biometrics and AI, minimizing burdens on contact center agents and fraud investigators.
Infographics
Industry insights and real‑world results
Contact centers and IVRs
Detect ANI spoofing, virtualized calls, and other threats pre contact. Identify fraudsters in real time in the IVR and on live agent calls based on their unique biometric characteristics.
Digital channels
Prevent account takeovers, new account fraud, bots, remote access trojans, and hard to detect attacks such as social engineering and fraud mules in mobile, web, and messaging channels.
Account recovery
Protect your business from account takeovers and data breaches by replacing vulnerable one time passcode based account recovery with fast, secure voice authentication.
Unauthorized reseller fraud
Stop unauthorized reseller fraud by efficiently uncovering, investigating, and blocking the fraudsters calling into the contact center based on their inherent biometrics.
Help desks
Automate the help desk and increase security with conversational IVR and biometric authentication solutions that improve productivity, reduce IT costs, and block an important fraud attack vector.
Industries
Banking & financial institutions
Discover how we help increase fraud identification rates while preventing $500M+ in fraud losses within the first year.
Telecommunications
See how we help decrease average handling time by 89 seconds while increasing customer engagement.
Retail, healthcare, government & others
Learn how we help prevent over 4,000 fraud attempts, generating $7M in savings.
Blogs
What's next?
It’s time to rethink customer authentication
Learn how enterprises are protecting consumers like you and I—and providing superior customer experiences at the same time with biometric authentication.
Discover next‑level contact center security
See how integrating Nuance Gatekeeper with Microsoft innovations on the Microsoft Digital Contact Center Platform helps enhance customer experiences and improve fraud prevention.
Introducing the Nuance Fraud Nexus
Witness a center of excellence that will bring together experts from around the world to join forces in the global fight against fraud.
