Customer acquisition solutions - Omni-channel customer sales solutions

Convert shoppers into buyers

Deploy the right experience for the right customer at the right time, no matter what channel they use.

Gain customers, increase revenue

With Nuance Customer Acquisition solutions, you could see a 20% increase in revenue within the first 90 days of your brand’s digital transformation.

Power your customer engagements with Nuance Artificial Intelligence technology and manage them with our tried‑and‑true best practices. You’ll boost conversion rates, reduce cart abandonment, increase revenue, improve operational efficiency, and identify and drive upsell and cross-sell opportunities. The impact on your revenue could be huge.

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Omni-channel customer engagement trends for customer care and customer acquisition

The Forrester New Wave™: Conversational AI for Customer Service, 2019

Learn about AI, voice and speech engines, human/AI blending, omni‑channel delivery and security and authentication.

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Opus Research: 2019 Decision Makers' Guide to Enterprise Intelligent Assistants

Discover why Opus Research ranked Nuance among the leading vendors for enterprise intelligent assistants for the third year in a row.

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Catalyst for CX Success

Insights and resources on how organizations can better manage customer engagement amid disruption—and beyond.

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Digital portfolio

Our AI-powered digital platform engages consumers via virtual assistance or live chat and can satisfy your customers’ self-service needs through automated guides and multimedia content. All of these offerings are supported by a stellar professional services team.

Conversational IVR

Improve customer satisfaction by reducing call time and routing customers to the right agent, or resolving issues without an agent at all. Conversational AI allows the IVR to listen, understand, and respond to callers—allowing the system to anticipate needs, proactively provide information, and rapidly resolve issues without engaging a live agent.

Proactive notifications

Automated outbound customer communication across text, voice, email and push channels can aid in upsell/cross-sell opportunities. Proactively engaging your customers through automation lowers the overall cost of outreach and increases customer responsiveness and satisfaction.

Security and authentication

Protect your customers by easily authenticating their identity through state‑of‑the‑art, multimodal biometrics (voice and facial recognition). Make life easier for them, but tough for fraudsters through FreeSpeech background authentication and FraudMiner.

Nuance IQ Magazine

How do you stay ahead of the fraudsters? Innovate!

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