Nuance core technologies power the solutions that enhance billions of customer interactions every year. Perfected through years of research and development, our proven technologies elevate the conversation with advanced AI and integrated tooling.
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Automatic Speech Recognition is the foundation of our automated self-service contact center experience. Accurate, reliable, and extremely versatile, this technology enables your customers to interact with the system by simply using their voice.
The latest advances in TTS technology deliver ultimate flexibility in self-service applications without sacrificing quality. A diverse voice portfolio, multi-language capabilities, custom voices and powerful tuning tools make an investment in voice talent obsolete.
Natural Language Understanding advances the boundaries of human-machine interaction. By learning and adapting to your customer’s natural input, NLU redefines the user experience and creates new opportunities to improve self‑service interactions.
Improving the customer experience, reducing agent-assisted service costs and cutting down on fraud. This is the proven track record of Nuance voice biometric solutions, deployed at the world’s most trusted financial institutions and innovative enterprises. Discover a world without passwords, PINs and security questions.