Support

Support for Nuance omni-channel solutions

Find answers for your support questions

Product discontinuation notice: SpeechAttendant and Open SpeechAttendant. Visit here to learn more.

Nuance Network

Customers and partners that have a busines‑to‑business relationship with Nuance can log into the Nuance Network to:

  • Submit or update support incidents
  • Download products
  • Browse our knowledge base
  • View our latest product releases
  • View our obsolescence policy
  • Manage individual account details

Nuance omni-channel offers four types of support:

Nuance SDK Support
Nuance SDK Support
  • Five (5) support incidents per year
  • 8:30 am to 5:30 pm during business days
    Customer selects Eastern US Time, Central European Time or India Standard Time
  • Access to all information available on the Nuance Network support web portal
  • Maintenance updated (bug fixes), i.e. 3.0.4 to 3.0.5
Nuance Premium Support
Nuance Premium Support
  • Unlimited support incidents
  • 8:30 am to 5:30 pm during business days
    Customers selects Eastern US Time, Central European Time or India Standard Time
  • Access to all information available on the Nuance Network support web portal
  • Maintenance updates (bug fixes), i.e. 3.0.4 to 3.0.5
  • Product upgrades (new features & enhancements)
  • Major upgrades, i.e. 8.0 to 9.0
  • Minor upgrades, i.e. 8.0 to 8.5
Nuance 24x7 Support
Nuance 24x7 Support
  • Nuance 24x7 Support extends Nuance Premium Support
  • 24x7 Support adds after-hours emergency access to Nuance Technical Support
  • Nuance Technical Support will respond to after-hours emergencies within four (4) hours, anytime, 24 hours a day, 7 days a week
  • During Nuance's office hours, Nuance Technical Support will respond to emergencies within thirty (30) minutes
Nuance Application Support
Nuance Application Support
  • Support for customer's custom application developed by Nuance Professional Services
  • Unlimited support incidents
  • 8:30 am to 5:30 pm during business days
    Customer selects Eastern US Time, Central European Time or India Standard Time
  • 24x7 emergency response to all Critical (Severity 1) incidents
  • Contact via online portal and phone
  • Incident self‑service and management via Nuance Network (https://network.nuance.com)

Nuance network login

B2B service portal for omni‑channel products and solutions

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